Our customers tell it better than we do!

Excellent

4.4

/ 5

based on 130+ reviews

Absolutley gorgeous Bag

Absolutley gorgeous Bag, I Love it.Shipment to Germany was without Problems.I will definetly Order further more 🥰 Absolutley gorgeous Bag, I Love it.Shipment to Germany was without Problems.I will definetly Order further more 🥰 Absolutley gorgeous Bag, I Love it.Shipment to Germany was without Problems.I will definetly Order further more 🥰

Great customer service

Great customer service! My bag's zipper handle somehow fell off and when I contacted customer service they were very understanding, even though it was outside of its warranty window, and we're happy to send through some replacement zipper handles. Great customer service! My bag's zipper handle somehow fell off and when I contacted customer service they were very understanding,... Great customer service! My bag's zipper handle somehow fell off and when I contacted customer service they were very understanding, even though it was outside of its warranty window, and we're happy to send through some replacement zipper handles.

The bag is super efficient and their…

The bag is super efficient and their customer service is amazing... they were so helpful when i wrongly ordered the wrong color and eventually i got the color i wanted. The bag is super efficient and their customer service is amazing... they were so helpful when i wrongly ordered the... The bag is super efficient and their customer service is amazing... they were so helpful when i wrongly ordered the wrong color and eventually i got the color i wanted.

Part of my everyday and I LOVE IT

I’ve been using my black La Mansio Bag for half a year and I couldn’t be happier. It’s part of my everyday life (carrying my work laptop, water bottles, lunch etc) and I LOVE that everything stays organized throughout the day. It’s very convenient and definitely meets the expectations. Whatever you see on the website, it’s exactly like that in real life. So yeah, I can only recommend it. A lot of people asked me where my bag is from and I’m always happy to share the details.Additionally I’d like to point out that their customer service is outstanding🙌🏼 They’ve been extremely helpful, friendly and prompt, not only before purchase, but months after when I had a question. I never had such great customer service experience before, so this adds a lot of value in my eyes😊 I’ve been using my black La Mansio Bag for half a year and I couldn’t be happier. It’s part of... I’ve been using my black La Mansio Bag for half a year and I couldn’t be happier. It’s part of my everyday life (carrying my work laptop, water bottles, lunch etc) and I LOVE that everything stays organized throughout the day. It’s very convenient and definitely meets the expectations. Whatever you see on the website, it’s exactly like that in real life. So yeah, I can only recommend it. A lot of people asked me where my bag is from and I’m always happy to share the details.Additionally I’d like to point out that their customer service is outstanding🙌🏼 They’ve been extremely helpful, friendly and prompt, not only before purchase, but months after when I had a question. I never had such great customer service experience before, so this adds a lot of value in my eyes😊

Excellent Customer Service

I love my La Mansio’s Petit M and Mega pack! Great experience with La Mansio.I was completely impressed with Emma’s professionalism and exceptional customer service. Kudos to your team! I love my La Mansio’s Petit M and Mega pack! Great experience with La Mansio.I was completely impressed with Emma’s... I love my La Mansio’s Petit M and Mega pack! Great experience with La Mansio.I was completely impressed with Emma’s professionalism and exceptional customer service. Kudos to your team!

Quality and Service

I have two different bags and I love the classy, clean and sophisticated look of each bag. I've had to engage with customer service for a handle that was peeling and their service is fantastic. I gauge a company not only by the workmanship of their goods but by the management and care of their consumer. I've been impressed with their offers to remedy the issue and equally impressed by how they genuinely appear to care about your opinion of the outcome. I would recommend La Mansio's products to my dearest friends. The only reason I don't give a 5 star is because I've had a repair issue within the first year of owning my bag. I have two different bags and I love the classy, clean and sophisticated look of each bag. I've had to... I have two different bags and I love the classy, clean and sophisticated look of each bag. I've had to engage with customer service for a handle that was peeling and their service is fantastic. I gauge a company not only by the workmanship of their goods but by the management and care of their consumer. I've been impressed with their offers to remedy the issue and equally impressed by how they genuinely appear to care about your opinion of the outcome. I would recommend La Mansio's products to my dearest friends. The only reason I don't give a 5 star is because I've had a repair issue within the first year of owning my bag.

Recently I bought a La Mansio leather

Recently I bought a La Mansio leatherbag to my wife for travelling purpose,and she was very satisfied and happythis value product. Recently I bought a La Mansio leatherbag to my wife for travelling purpose,and she was very satisfied and happythis value... Recently I bought a La Mansio leatherbag to my wife for travelling purpose,and she was very satisfied and happythis value product.

I reported a zipper issue to La Mansio…

I reported a zipper issue to La Mansio and they sent me a replace bag with a gift straight away. I don't see any issue with the new bag and pretty sure I will use it as my everyday bag. Thank you so much for your quick and kind action. I reported a zipper issue to La Mansio and they sent me a replace bag with a gift straight away.... I reported a zipper issue to La Mansio and they sent me a replace bag with a gift straight away. I don't see any issue with the new bag and pretty sure I will use it as my everyday bag. Thank you so much for your quick and kind action.

Excellent Teamwork and Resilience = Great product

La Mansio's team pitched their Everyday bag just before Covid really hit... so against all the usual challenges of launching a new product, they faced supply chain shortages, quarantines, isolation and disillusion. Despite all that they kept us updated on progress - from order to global delivery - with their own upbeat morale-boosting messages and tone: and delivered a fine, innovative bag. My wife loves it. Kudos to the team: you've come through a major trial and are capable of anything now. La Mansio's team pitched their Everyday bag just before Covid really hit... so against all the usual challenges of launching... La Mansio's team pitched their Everyday bag just before Covid really hit... so against all the usual challenges of launching a new product, they faced supply chain shortages, quarantines, isolation and disillusion. Despite all that they kept us updated on progress - from order to global delivery - with their own upbeat morale-boosting messages and tone: and delivered a fine, innovative bag. My wife loves it. Kudos to the team: you've come through a major trial and are capable of anything now.

so first travel with a bag done and here is review: i love it.

7.5.2024- so first travel with a bag done and here is review: i love it.Pros:Its super comfy to wear during airport movements and also its nicely stored and accesible on board. It fits a lot of things and big opening is nice :) i do suggest to use small bags for cabels or make-up or pills, as it might be hard to find by hand in dark.Cons: i would love to have luggage mount horizontaly, not verticaly as it is now, for big luggage its unconfortable to move around (short space available on extended handle). Cabin luggage which has more space on extended handle is perfect. I would also appreciate some lock on handles, as those flap around while carrying. I used string and tied a bow :)Overal amazing bag, works well on travels. office day or business trip cant be worse :)I just ordered my bag and i got amazing support from support team after i had some issues. I cant wait to receive my bag and i will write full experience review. So far support is amazing. 7.5.2024- so first travel with a bag done and here is review: i love it.Pros:Its super comfy to wear during... 7.5.2024- so first travel with a bag done and here is review: i love it.Pros:Its super comfy to wear during airport movements and also its nicely stored and accesible on board. It fits a lot of things and big opening is nice :) i do suggest to use small bags for cabels or make-up or pills, as it might be hard to find by hand in dark.Cons: i would love to have luggage mount horizontaly, not verticaly as it is now, for big luggage its unconfortable to move around (short space available on extended handle). Cabin luggage which has more space on extended handle is perfect. I would also appreciate some lock on handles, as those flap around while carrying. I used string and tied a bow :)Overal amazing bag, works well on travels. office day or business trip cant be worse :)I just ordered my bag and i got amazing support from support team after i had some issues. I cant wait to receive my bag and i will write full experience review. So far support is amazing.

Great quality bag, amazing customer service

The bag is of the highest quality and has that wonderful new leather smell. I had a few concerns and contacted customer service via email and received very prompt and excellent assistance. Emma was amazingly helpful in answering my questions and assisting me.I know it can feel risky to buy from new websites and startups but this company seems to really care about the product and its customers. I can’t recommend them enough. The bag is of the highest quality and has that wonderful new leather smell. I had a few concerns and... The bag is of the highest quality and has that wonderful new leather smell. I had a few concerns and contacted customer service via email and received very prompt and excellent assistance. Emma was amazingly helpful in answering my questions and assisting me.I know it can feel risky to buy from new websites and startups but this company seems to really care about the product and its customers. I can’t recommend them enough.

Excellent Customer Service

Alexa worked with me to organize a replacement for my original La Mansio Bag after the double-zippers at the top spoiled. It took a little back and forth to get the discount codes for the replacement to work correctly on the website, but Alexa was always very responsive and determined to solve the tech issues. I'm appreciative of the upgrades to my new bag and laptop case. The case is just bigger enough to hold the laptop power cord, and is much lighter with the new zip-off closure flap. The bag itself also has an improved interior pocket layout. I'm also very appreciative of the discount code for future purchases and look forward to seeing La Mansio expand their range of products. Alexa worked with me to organize a replacement for my original La Mansio Bag after the double-zippers at the top... Alexa worked with me to organize a replacement for my original La Mansio Bag after the double-zippers at the top spoiled. It took a little back and forth to get the discount codes for the replacement to work correctly on the website, but Alexa was always very responsive and determined to solve the tech issues. I'm appreciative of the upgrades to my new bag and laptop case. The case is just bigger enough to hold the laptop power cord, and is much lighter with the new zip-off closure flap. The bag itself also has an improved interior pocket layout. I'm also very appreciative of the discount code for future purchases and look forward to seeing La Mansio expand their range of products.

A joy to deal with

The quality of the La Mansio goods are fabulous. There was a missing item in my order supplied, and getting in touch to query this, I was offered two great solutions and the issue dealt with in a little over 24 hours. Emma was brilliant to deal with. In a world where customer service no longer seems a priority, La Mansio are exceeding expectations. The quality of the La Mansio goods are fabulous. There was a missing item in my order supplied, and getting... The quality of the La Mansio goods are fabulous. There was a missing item in my order supplied, and getting in touch to query this, I was offered two great solutions and the issue dealt with in a little over 24 hours. Emma was brilliant to deal with. In a world where customer service no longer seems a priority, La Mansio are exceeding expectations.

I absolutely adore my La Mansio Bag

I absolutely adore my La Mansio Bag. It's not just aesthetically pleasing, but incredibly practical too. What sets it apart is its versatility: for long distances, I wear it as a backpack, yet for shorter distances, I effortlessly transition it into a handbag mode. Despite these varying carrying styles, it remains a singular, exceptionally designed bag that can adapt to different needs. Its spacious interior can hold everything from my laptop to my water bottle with ease. The design is simply fantastic. A huge THANK YOU also goes out to the customer service team for their professionalism and swift responses. I am thoroughly impressed and have become a big fan. P.S.: I receive many compliments on the bag. I absolutely adore my La Mansio Bag. It's not just aesthetically pleasing, but incredibly practical too. What sets it apart... I absolutely adore my La Mansio Bag. It's not just aesthetically pleasing, but incredibly practical too. What sets it apart is its versatility: for long distances, I wear it as a backpack, yet for shorter distances, I effortlessly transition it into a handbag mode. Despite these varying carrying styles, it remains a singular, exceptionally designed bag that can adapt to different needs. Its spacious interior can hold everything from my laptop to my water bottle with ease. The design is simply fantastic. A huge THANK YOU also goes out to the customer service team for their professionalism and swift responses. I am thoroughly impressed and have become a big fan. P.S.: I receive many compliments on the bag.

Worth the long wait...

I am getting so many compliments everywhere I go with my Toscano La Mansio that I am making all my friends green with envy, as green as my Toscano :)As much as it took almost 2 years before I received it via my investment through kickstarter.com, I believe it was truly worth it with all the rave reviews I am receiving.Looking forward to new add-ons to make La Mansio even more versatile as ever... I basically purchased all the add-ons offered during the campaign.Thank you once again, for such a beautiful and functional accessory for active women who still want to look chic throughout the day! I am getting so many compliments everywhere I go with my Toscano La Mansio that I am making all my... I am getting so many compliments everywhere I go with my Toscano La Mansio that I am making all my friends green with envy, as green as my Toscano :)As much as it took almost 2 years before I received it via my investment through kickstarter.com, I believe it was truly worth it with all the rave reviews I am receiving.Looking forward to new add-ons to make La Mansio even more versatile as ever... I basically purchased all the add-ons offered during the campaign.Thank you once again, for such a beautiful and functional accessory for active women who still want to look chic throughout the day!

Let me start [with]... I LOVE this bag!

Let me start by saying how much I LOVE my La Mansio bag (mega, brown). I travel bimonthly and it fits all of my working needs. I also love how many compliments I receive in the airport (I am basically a walking advertisement). I had a small issue with the zipper, but Emma and the customer service team were amazing. They were prompt in their response and provided excellent customer care to fix the minor issue. I am so grateful for not only the quality of the bag but also the quality of care to me, the customer. THANK YOU LA MANSIO! Let me start by saying how much I LOVE my La Mansio bag (mega, brown). I travel bimonthly and it... Let me start by saying how much I LOVE my La Mansio bag (mega, brown). I travel bimonthly and it fits all of my working needs. I also love how many compliments I receive in the airport (I am basically a walking advertisement). I had a small issue with the zipper, but Emma and the customer service team were amazing. They were prompt in their response and provided excellent customer care to fix the minor issue. I am so grateful for not only the quality of the bag but also the quality of care to me, the customer. THANK YOU LA MANSIO!

Elegant Bag, great for travel.

It is a beautiful and good quality bag. Customer services and shipping were great. It is a beautiful and good quality bag. Customer services and shipping were great. It is a beautiful and good quality bag. Customer services and shipping were great.

I have experienced the most open and structured communication. Amazing!

I have experienced the most professional yet at the same time totally personalized approach by your customer service personnel. I honestly think Emma and her team are masters of how to engage customers, explain hurdles behind their particular case before it can be solved and then just solve the issue. Thank you very much! I have experienced the most professional yet at the same time totally personalized approach by your customer service personnel. I... I have experienced the most professional yet at the same time totally personalized approach by your customer service personnel. I honestly think Emma and her team are masters of how to engage customers, explain hurdles behind their particular case before it can be solved and then just solve the issue. Thank you very much!