FAQ
Pre-Orders
What is a pre-order, and how does it work?
A pre-order allows you to reserve a product before it is officially released. You will be charged at the time of placing the order, and the item will be shipped to you once it becomes available.
When will my pre-order be shipped?
Pre-orders are expected to be shipped starting with January 2025. We will keep you updated on any changes to the shipping schedule, and we will also share regular Email Updates regarding the crafting process.
Can I modify my pre-order?
Yes, you can modify the contents of your pre-order or the shipping address until your pre-order is dispatched/shipped out. Please contact our customer support team for any assistance via hello@lamansio.com
Will I be charged immediately for a pre-order?
Yes, payment is processed at the time of the pre-order to secure your item.
How do I know if my pre-order was successful?
You will receive a confirmation email with your order details once the pre-order is complete.
Grand & Air
What are the main differences between La Mansio One vs both Grand and Air, in terms of functionality?
1. DETACHABLE HANDLES: Make it much more comfortable.
2. CUSTOMIZABLE HANDLES: Style your handles in different colors to match your outfit.
3. EXPANDABLE COMPARTMENT: Increase capacity by up to 60%.
4. SMOOTHER & MORE RESISTANT ZIPPERS: Improved durability for everyday adventures. The new zippers are up to 12 times more durable than the industry standard. Our zippers are tested to withstand 180 lbs [over 80kg] of lateral pulling force.
5. IMPROVED INTERIOR LAYOUT: Enhanced organization for your essentials.
6. WATER-RESISTANT SAFFIANO LEATHER: Added elegance and functionality.
7. New VEGAN variant - We created the first La Mansio bag made from recycled cork .
8. SEAMS & LEATHER IMPROVEMENTS - We have reinforced the seams to provide additional strength. The leather parts, especially those that need to endure more force or weight (such as the backpack D-ring leather area and the handbag handles), have also been strengthened.
9. The LUGGAGE PASS-THROUGH has been REPOSITIONED - for easier to access the La Mansio bag in your travels.
10. TWO SIZES available for the bag - La Mansio Grand is now available in a smaller size, this model being La Mansio Air.
11. LAPTOP CASE COVER - the laptop case leather cover now stays firmly in place as it is now attached through a sturdy zipper, instead of magnets.
12. MULTI-CUBE SIZE - the multi-cube is now the ideal size. It is much more compact and is also foldable. You can now fit up to 3 cubes in each of the Grand and Air bags.
13. IMPROVED PADDING in the backpack STRAPS - The padding on the straps is now thicker and much more comfortable
14. YOGA MAT ELASTIC BANDS REPOSITIONED - for better comfort while traveling the yoga mat is now held in place vertically on the side of the backpack, instead of horizontally held under the backpack.
What are the weights of the Grand bags?
Grand Cork
- Weight without handles: 1.28 kg / 2.82 lbs
- Weight with handles: 1.40 kg / 3.08 lbs
Grand Heritage Saffiano
- Weight without handles: 1.48 kg / 3.26 lbs
- Weight with handles: 1.61 kg / 3.55 lbs
Grand Black Saffiano
- Weight without handles: 1.48 kg / 3.26 lbs
- Weight with handles: 1.61 kg / .55 lbs
Grand Caramel Saffiano
- Weight without handles: 1.48 kg / 3.26 lbs
- Weight with handles: 1.61 kg / .55 lbs
Grand Santorini
- Weight without handles: 1.33 kg / 2.93 lbs
- Weight with handles: 1.45 kg / 3.2 lbs
What are the weights of the Air bags?
Air Cork
- Weight without handles: 1.11 kg / 2.45 lbs
- Weight with handles: 1.24 kg / 2.73 lbs
Air Heritage Saffiano
- Weight without handles: 1.30 kg / 2.87 lbs
- Weight with handles: 1.44 kg / 3.17 lbs
Air Black Saffiano
- Weight without handles: 1.30 kg / 2.87 lbs
- Weight with handles: 1.44 kg / 3.17 lbs
Air Caramel Saffiano
- Weight without handles: 1.30 kg / 2.87 lbs
- Weight with handles: 1.44 kg / 3.17 lbs
Air Santorini
- Weight without handles: 1.15 kg / 2.47 lbs
- Weight with handles: 1.27 kg / 2.8 lbs
What are the volumes of the Grand & Air bags?
Grand has a volume of 13.4 to 22 liters when expanded, while the Air has a volume of 10 to 16 liters when expanded.
What are the dimensions of the Grand and Air bags?
1. Dimensions Grand bag:
Length: 41 cm / 16.14 inches
Width: 18 cm / 7.08 inches
Height: 29 cm / 11.42 inches
2. Dimensions Air bag:
Length: 37 cm / 14.57 inches
Width: 16 cm / 6.3 inches
Height: 25 cm / 9.84 inches
Is the Cork variant waterproof/water-resistant?
Cork fabric is derived from the bark of cork oak trees, primarily found in the Mediterranean region. This material is celebrated for its eco-friendly nature as the cork harvesting process is sustainable and supports the longevity of the trees, contributing to a healthy ecosystem.
One of cork’s standout properties is its natural water resistance. Cork contains suberin, a waxy substance that makes it virtually impermeable to liquids and gases. This feature ensures that items made from cork remain dry even in adverse weather conditions, making it an excellent choice for bags and accessories that may be exposed to moisture
Nonetheless, the Cork model will come with instructions and some advice on some of the best water-repellant sprays which work very well both to make the surface more stain-resistant and also increase its water-repellant properties.
As a general advice, we do not recommend exposing the bag to heavy rains for extended periods of time, as the materials it is made of is not waterproof.
How durable are the Cork bags?
Cork's natural elasticity and honeycomb structure help make it a strong and durable material, however, like any natural product, it will eventually show signs of aging. Some of these are beautiful in the form of a patina that develops over time.
To increase the durability and further enhance the malleability of cork, during the crafting process we also line it with a microfiber. When it comes to comparing the Recycled Cork to Saffiano Leather, that is quite a challenge because Saffiano Leather really is one of the most durable, water-resistant, and easy-to-clean materials.
We believe both are great options and unique in their own way, with the difference being that the Recycled Cork model will require slightly more attention.
It is also quite easy to maintain, requiring only simple cleaning with water and mild soap to keep it looking fresh
Does the Santorini white canvas bag have any water or stain resistance?
We will be sharing instructions and some advice on some of the best water-repellant sprays which work very well both to make the canvas more stain-resistant and also increase its water-repellant properties, for the Santorini model.
Saffiano leather has excellent water-repellant properties, so if you were to compare the Santorini canvas directly with the Saffiano leather it would be difficult for it to match the water-resistant properties.
Having said this, the canvas is relatively thick and dense, which means that for example if you get caught out by a shower it would take quite a significant amount of time until the water would enter the bag. In fact, there are higher chances of the water slowly sipping through the teeth of the zippers as opposed to the actual Santorini canvas.
The good news is that you can also increase the water-resistant properties of the canvas by applying the special sprays. We will have more details about this in the updates before the fulfillment phase.
La Mansio One
What is the difference between La Mansio One Heritage Brown vs the new La Mansio One Heritage Saffiano One bag?
This new model maintains the rich look of the heritage but all the comforts and care ease of the Saffiano leather.
Saffiano leather is distinguished by a diagonal and cross-hatch pattern, making it durable and ideal for products like bags.
This type of leather has been adopted and preferred in fashion for its scratch-resistant, water-repellent properties, and easy maintenance, ensuring a long-lasting appearance.
What are the dimensions of the La Mansio One bag?
We went through a lot of tests and prototypes before we could reach the ideal dimensions so that the bag is large enough for it to be as versatile as we wanted it to be while being light and nimble to carry when you just want to throw a couple of things inside.
These are dimensions:
Length: 40 cm / 15.74 inch
Height: 27 cm / 10.69 inch
Width: 11.5 cm / 4.52 inch
What is the volume of the La Mansio One bag?
The volume of the bag is approximately 12 litres.
Are the shoulder straps adjustable?
Yes, both straps are adjustable so that you can make them the ideal length for you.
What is the weight of the La Mansio One bag?
The Toscana Olive model weighs only 950 grams, while the all-leather Heritage Brown and the Saffiano Black weigh just a bit more at 1.38 kg (3.05 pounds).
This makes the La Mansio bags relatively light considering the volume and features they have.
What is the recommended weight capacity for the La Mansio One bag?
We recommend weight capacity of 6 to 8 kilograms (13 to 18 pounds) to minimize wear and tear. This weight range ensures the bag maintains its structural integrity and longevity while accommodating your essential items.
Exceeding the recommended weight limit may strain the bag's handles, stitching, or other components, leading to potential damage over time.
What are the dimensions of the Petit M bag?
After numerous tests and prototypes, we finally achieved the perfect dimensions for the bag. We ensured it was spacious enough to offer versatility for various needs, yet remained lightweight and easy to handle for those times you just want to toss in a few items.
These are dimensions:
Length: 24 cm / 9.5 inch
Height: 22 cm / 8.6 inch
Width: 12 cm / 4.7 inch
What happens to the handbag handles when the bag is used as a backpack or shoulder bag?
We designed La Mansio to have dedicated compartments for the handles to tuck away in just seconds so that the design remains as clean and minimalist as possible when carrying the bag as a backpack or even as a shoulder bag.
Watch this short video to see how you can tuck in the handles of your La Mansio One.
What size Yoga mat will it fit?
The La Mansio One is designed to fit Yoga mats up to 7 in / 18 cm in diameter.
Add-Ons
What are the dimensions of the One Laptop Case Add-ons? Does it fit 16-inch laptops?
The internal dimensions of the One Laptop Case are as follows:
Length: 38.5 cm / 15.15 inch
Height: 26.5 cm / 10.43 inch
Width: 2.5 cm / 1 inch
Our La Mansio One bag and laptop case are designed to fit devices up to 16 inches comfortably.
The La Mansio bag was designed to fit 16-inch MacBooks.
However, given the variety of 16-inch laptop models and differences in their dimensions, especially thickness, we recommend measuring your laptop and comparing its dimensions to those provided above.
This will help ensure a good fit within our laptop case and La Mansio bag.
Will the Grand Laptop Case fit the Air bag?
In short, no. It's important to mention that each Laptop Case has been designed specifically to fit its own bag (either Grand or Air).
What are the interior dimensions of the Grand & Air Laptop Cases?
GRAND Laptop Case dimensions (*the Grand Laptop Case has been specifically designed to fit the Grand bag)
Length: 36 cm / 14.17 inches
Height: 25.5 cm / 10.04 inches
AIR Laptop Case dimensions (*the Air Laptop Case has been specifically designed to fit the Air bag)
Length: 32 cm / 12.6 inches
Height: 23 cm / 9.05 inches
What are the dimensions of the Compression Cube?
When compressed:
Length: 30 cm / 11.8 inch
Height: 25 cm / 9.8 inch
Width: 5 cm / 1.9 inch
Do the add-ons come with extra straps?
The laptop case, multi-cube, and compression cube do not automatically come with a strap.
We have specifically designed the backpack straps (that are included with every bag) so that each of them can be used with the add-ons.
Can I use the same add-ons for both bags Grand & Air Bags?
While most add-ons are exactly the same and can be used for both the Grand and Air, there is one important distinction to be made for the laptop case.
The Laptop Case does come in 2 sizes, one crafted specifically for the Grand, and one that is crafted specially for Air.
While the Air Laptop Case is designed to fit laptops between 11" - 14" MacBooks, La Mansio Grand Laptop Case is designed to fit 11" - 16" Macbooks, or laptops of similar sizes.
Are the handles between Grand & Air bags interchangeable?
Yes, they are! You can easily attach a pair of handles you have from your Air to your Grand bag, and the other way around too.
Does the original (One) Laptop Case fit the Grand bag?
Although the La Mansio One Laptop Case will fit inside the bag its important to know it will not connect to the new magnet positioning made within the Grand bag
Leather & Materials
How should I best take care of my La Mansio bag?
First of all and probably the most important point is common sense.
If you choose to use a leather cleaner we recommend also applying a conditioner in order to ensure that the leather is replenished with its needed oils.
A simple 10 minute care routine every 2 months could look as follows:
1. Clean your bag well with a damp cloth of any dirt and impurities.
2. After it has dried out, apply a thin layer of Ecco Wax on a cotton cloth and rub on the leather in a circular motion.
3. Finally, use an area of the cloth that is clean to rub over the product and remove excess
There is no single rule as to how much conditioning your leather needs as it all depends on the way the good is used and elements it is exposed to. If the leather appears dried-out and dull then that is most likely a sign that it is lacking its natural oils, therefore it is probably a good time to apply the conditioning treatment.
Avoid using any cleaning products that have harsh chemicals or alcohol in them, the leather should maintain its quality look.
Regardless of the product, we strongly advise that you test-spray on a small and unnoticeable part of your bag (such as the bottom) first to see if the product will discolour or have any adverse effect on the leather.
To learn more about preserving the beauty and longevity of your La Mansio leather products, please visit our Leather Craftsmanship & Care page.
Heritage Leather
The Heritage Brown is a premium leather that is tanned in a classic and timeless 'cuoio' brown cowhide leather.
Its semi-aniline finish enriches the aesthetics through unique nuances and textures that are maintained through the light tanning process.
This allows it to maintain many of its natural properties, characteristics and appearance. It is these irregularities and light wrinkles that are natural characteristics of the leather, making each La Mansio bag truly unique.
To learn more about our leather types and their unique characteristics, please visit our Leather Craftsmanship & Care page.
Saffiano Leather
The Saffiano leather is an emblematic type that can trace its origin to Mario Prada, the founder of the famous Italian brand.
This type of leather is created by embossing the diagonal and cross-hatch pattern, making it praised for its durability and high resistant, yet elegant finish.
After the patent expired, it was widely adopted by prestigious fashion houses because its waxy finish and cross-hatch design is highly durable, scratch resistant, can repel water and stains, making it superior to many other types of leather.
All these characteristics also make it one of the easiest to clean with a damp cloth, meaning that it maintains its aesthetics very well over time.
To learn more about our leather types and their unique characteristics, please visit our Leather Craftsmanship & Care page.
Shipping & Delivery
How does pre-order fulfillment differ from regular store orders?
Pre-order items are shipped once they become available, which may be a few weeks or months after the purchase, unlike regular items that are usually shipped within a few days.
For our current Grand & Air Pre-Order campaign we aim to start shipping in December 2024.
Will I be notified when my pre-order is about to ship?
Yes. Once your pre-order is shipped you will receive a notification via email.
In addition, we will keep our pre-order community informed recurrently regarding the crafting process via email updates.
What is the delivery time?
The processing time for ecommerce orders is approximately 2 days, plus an estimated shipping time of 5 - 12 working days, with only a very low percentage of orders taking more than 12 working days to deliver for some destinations around the world.
Please note that this does not apply to crowdfunding rewards or pre-orders, which have different fulfillment timelines.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order.
Once your order is fulfilled, you will receive an email notification with your tracking information.
Shipping fees are non-refundable in the case of returns.
Please note that this does not apply to crowdfunding rewards or pre-orders, which have different timelines.
Do you ship overseas?
Yes, we ship in over 150 countries all over the world.
Shipping costs will apply, and will be added at checkout.
Can customs fees be applied to orders?
Customers are responsible for any customs fees that may arise. Such fees might be imposed if the destination country has opted to enforce import charges.
La Mansio has no control over these expenses and cannot provide an estimation of their cost, since customs regulations and import duties differ significantly between countries.
International Delivery
We suggest checking with your national customs authorities to verify the tariffs that may be applied to the category of products that you are ordering from La Mansio.
US Delivery
As a reference, the US generally does not apply import fees for personal use purchases when the goods have a value that is under 800 USD. Please keep in mind that this is only as a reference, and we advise you to check the up to date information on the U.S. Customs and Border Protection website.
Warranty & Returns
What is the warranty?
Our products are covered by a 12 month warranty.
Quality as one of our main principles, which is why we have high standards when selecting natural materials and ensuring expert craftsmanship for every La Mansio product.
While it is highly improbable, if a product happens to break due to a manufacturing defect, we sincerely apologize in advance.
We kindly request you to reach out to us within the 12 month warranty period, so that we can assist you promptly.
If you encounter any issues after the warranty period, don't worry as we are still here to help. Although not covered by the warranty, we want you to continue enjoying your La Mansio bag for many years to come, so we will do our very best to find a solution for you.
What is the Return Policy?
To qualify for a return or exchange, the request must meet the following conditions:
- The products must be in the same condition as received: unworn or unused, with all original tags attached, and in its original packaging.
- A receipt or proof of purchase is required.
- The request must be made within the first 14 days of receipt.
- This policy applies only to orders placed on this website (www.lamansio.com) and does not apply to rewards on Kickstarter or Indiegogo.
The customer is responsible for all return shipping costs, including any customs duties, incurred during the product return process. To begin a return, contact us at hello@lamansio.com. Returns without prior request will not be accepted. Return shipping costs are the customer's responsibility.
For any questions, contact us at hello@lamansio.com.
Get in touch
Have questions about your order, or a general enquiry?